How to avoid designing for current users at the expense of future ones

How to avoid designing for current users at the expense of future ones

Briefly

"We haven't had much time to think about UX, but it works for our current customers."

Mediumhttps://uxdesign.cc/how-to-avoid-designing-for-current-users-at-the-expense-of-future-ones-dd226322a074?gi=60f93c4c71e8

However, the problem is, in many of these scenarios, UX isn't involved; Sales is. Sales aim to increase revenue and incentivize customers to either sign the contract or continue paying us.

Mediumhttps://uxdesign.cc/how-to-avoid-designing-for-current-users-at-the-expense-of-future-ones-dd226322a074?gi=60f93c4c71e8

UX doesn't take user suggestions at face value. Others might.

Mediumhttps://uxdesign.cc/how-to-avoid-designing-for-current-users-at-the-expense-of-future-ones-dd226322a074?gi=60f93c4c71e8