California partners with 5 companies to develop generative AI tools for public service, aiming to improve customer service, traffic management, and more.
Generative AI creates new content like text, audio, photos; California's initial testing departments include Tax and Fee Administration, Transportation, Public Health, and Health Services.
The state plans to deploy AI to reduce call wait times at agencies, assist with tax inquiries in real-time, and provide multilingual health and social service information.
The public will potentially have access to these AI tools in the future as California explores ways to leverage generative AI for various state services.
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