Federal regulators are contending with rogue brokers who have signed people up for Affordable Care Act plans without permission, causing affected policyholders to lose access to care or face higher costs.
Complaints about unauthorized changes to ACA plans have risen, prompting the administration to work on technological and regulatory solutions to address the issue.
Health Agents for America suggested two-factor authentication or text alerts for healthcare.gov accounts to prevent unauthorized switching, but the agency cited challenges with up-to-date contact information.
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